State Farm® Insurance Agent Nicole Williams
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
C Athena
October 21, 2024
1
out of
5
rating by C Athena
"Very disappointing, claimed that State farm is very picky on who they will accept to cover with insurance. Even when you have a good driving history. They deny people often with no good explanation for their reason to deny you..."
We responded:
"Thank you for your feedback. We apologize for any frustration caused during the application process. While we must consider various factors to meet our underwriting guidelines, we’d be happy to discuss your situation further. Please reach out to us at (775) 827-1965 so we can assist you directly. - Nicole Williams - State Farm Insurance Agent, Reno, NV"
Tina Compston
September 18, 2024
5
out of
5
rating by Tina Compston
"I've been with this branch for quite some time now. I called and spoke with Mara today, and she not only answered my questions, but she did what she said she was going to do. The best service I have had from this branch. Thank you, Mara for helping me out."
We responded:
"Thank you, Tina, for your wonderful review! I'm glad to hear that Mara provided you with such excellent service and followed through on her promises. We truly appreciate your long-term trust in our branch. If you have any more questions or need further assistance, don't hesitate to reach out. - Nicole Williams - State Farm Insurance Agent, Reno, NV"
Eduardo Arroyo
July 25, 2024
5
out of
5
rating by Eduardo Arroyo
"Amazing team, i highly recommend switching to people who will take care of you through it all. Thank you for your hard work and kind service"
We responded:
"Hey Eduardo, thanks a ton for your awesome review! We're so happy you feel well taken care of by our team. Your recommendation means a lot to us. If you ever need anything, we're here for you! - Nicole Williams - State Farm Insurance Agent, Reno, NV"
Amber Arroyo
July 25, 2024
5
out of
5
rating by Amber Arroyo
"I have never had such an amazing experience with insurance until I switched over to Nicole at State Farm! Thank you for your time and patience explaining everything I needed to protect myself and my family !"
We responded:
"Hey Amber! I'm so glad you had an amazing experience with us! Thank you for your kind words and for trusting us to protect you and your family. If you ever have any more questions or need further assistance, we're always here to help! - Nicole Williams - State Farm Insurance Agent, Reno, NV"
Shayne Colletti
June 24, 2024
5
out of
5
rating by Shayne Colletti
"Thank you Jamie Warf !! Very helpful !!"
We responded:
"Thank you, Shayne, for your 5-star review! I'm glad Jamie was very helpful to you! Our team is pleased to have provided you with excellent service. If you need any further assistance, feel free to reach out. - Nicole Williams - State Farm Insurance Agent, Reno, NV"
Lynne Michelle
June 9, 2024
5
out of
5
rating by Lynne Michelle
"Melanie was AMAZING! I am on a very low fixed income. Melanie managed to make sure the premium rate increase did not affect me in a negative way and actually made it affordable so I could continue receiving State Farm's excellent coverage and service! She not only made my day, she made my year! Thanks, Melanie for your exemplary customer service. You get Employee of theYear in my book!"
We responded:
"Lynne, your review made our day! I'm thrilled that Melanie could assist you in managing your premium rate increase and ensuring you continue to receive affordable and excellent coverage. Your recognition of Melanie's exceptional customer service is truly appreciated. We're here for you whenever you need us! - Nicole Williams - State Farm Insurance Agent, Reno, NV"
Norma Rose
April 26, 2024
4
out of
5
rating by Norma Rose
"The agents at this office were responsive and helpful."
We responded:
"Thank you, Norma, for sharing your experience with us! We appreciate your feedback about our responsive and helpful team. If you have any further questions or need assistance in the future, please know we are here for you. - Nicole Williams - State Farm Insurance Agent, Reno, NV"
Sean Jensen
April 23, 2024
5
out of
5
rating by Sean Jensen
"I love Nicole Williams State Farm office! I changed all of my policies here. Staff is amazing and office is so clean and organized. Highly recommend!"
We responded:
"Wow, thank you for the five-star rating, Sean! Our team strives to provide quality coverage, so we’re glad to hear we’ve met your expectations. We hope to provide you with excellent customer service and coverage for years to come. - Nicole Williams - State Farm Insurance Agent"
Josh Lyons
December 1, 2023
1
out of
5
rating by Josh Lyons
"They wrote a policy that they then cancelled a month later because they missed something that disqualified me from being eligible for the rates they provided. They gave me one week of notice of insurance cancellation over a holiday weekend. All this time I was unable to get a hold of my agent until after the date that my insurance was to be canceled. Don't expect to ever get a hold of the agent when you need them."
We responded:
"Thank you for your review, Josh. All feedback is important, and we’re sorry to hear that we didn’t meet your expectations. Your situation is far from our usual standards. My team did everything within their power to work with our underwriting team but unfortunately, our hands were tied. Please feel free to contact me directly if there is anything else that we can do for you."
Leah Bee
October 25, 2023
5
out of
5
rating by Leah Bee
"Can I just say, what a wonderful experience. I walked in unsure of what I needed and Nicole took time to really explain each and every detail. I left feeling so confident and informed. Thank you!"
We responded:
"Leah, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Gary Harkness
October 20, 2023
5
out of
5
rating by Gary Harkness
"Very helpful and easy to work with."
We responded:
"Thank you for the five-stars, Gary! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Stanislav Shminke
October 2, 2023
1
out of
5
rating by Stanislav Shminke
"Extremely unprofessional behavior. I wouldn't recommend trusting such people. When difficulties arose, they simply stopped communicating, without notifying or attempting to resolve the issue. Within a minute, I get policy in another place."
We responded:
"Hello, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. If this is in reference to a different policyholder’s account, we’d love to learn more so we can resolve any issues. Please call our office at your earliest convenience so we can look into this. "
Devon Cyr
September 29, 2023
5
out of
5
rating by Devon Cyr
"Absolutely loved my experience working with Matt Tucker! He helped me out a ton and got me all signed up for home owners insurance on my very first home purchase! :)"
We responded:
"Thank you, Devon, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Matt, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Coral Ramsey
September 29, 2023
5
out of
5
rating by Coral Ramsey
"Fantastic experience working with Matt on life and car insurance. Highly recommend!"
We responded:
"Coral, thank you for the shoutout for Matt! Our office loves being your good neighbor."
Bo Ramsey
September 29, 2023
5
out of
5
rating by Bo Ramsey
"Matt helped make the process easy. Enjoyed the professionalism."
We responded:
"Bo, thank you for taking the time out of your day to leave us a review! We love hearing about how Matt provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Ambee K
May 21, 2023
5
out of
5
rating by Ambee K
"Wonderful insurance agent. Super helpful and kind when you don't know what you're doing and ask a million questions. I would recommend her office to anyone looking for insurance."
We responded:
"Ambee, thank you for your kind words! It has been a pleasure to be your State Farm agent. My office is here for you whenever you need us most and I look forward to continuing our relationship for years to come!"
Sam Feiner
May 5, 2023
5
out of
5
rating by Sam Feiner
"Fran was awesome ! Patient and great at explaining everything . Got us the best rate we’ve had in ages !"
We responded:
"Sam, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance needs. Fran cares a lot about our customers."
Thomas Schroeder
March 1, 2023
5
out of
5
rating by Thomas Schroeder
"Best place for insurance"
We responded:
"Wow, thank you for the five-star rating, Thomas! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
Brooke Gillman
February 23, 2023
5
out of
5
rating by Brooke Gillman
"Francesca is amazing to work with. She got me all the coverage I needed for my new car ready to go within the hour I left the car dealership. It was exceptional service I have never received at any other insurance agency!"
We responded:
"Brooke, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Kristina Sandoval
January 12, 2023
4
out of
5
rating by Kristina Sandoval
"I just switched over on recommendation from a previous agent that was no longer servicing in Nevada. So far it's been pleasant. Matthew is very kind and helpful. I'm looking forward to continuing with them."
We responded:
"Thanks for the kind words, Kristina! We’re happy to hear Matthew was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Alicia Trusty
December 16, 2022
3
out of
5
rating by Alicia Trusty
"UPDATE 12-16-2022: I'm updating this review from 1 to 3 stars as of today because after my original review was posted, Nicole personally called me to get involved. In the last 9 days, she has worked VERY HARD at fixing all the mistakes that were made. She saw to it and sent me proof that my Truck had continuous coverage with no lapses, she got the $250 DMV fine dropped & my suspended registration made current, she got a check to me for the tow reimbursement in the amount of $900, AND since we had proof that the jeep was insured through another company since May 27, 2022 (because State Farm told me way back then that the Jeep was the vehicle scheduled for cancellation), she is getting me reimbursed on insurance paid from May 27 through 12/6/2022. If you do need to go through this State Farm office, I only recommend speaking with Nicole as she knows what she is doing. I only wish I had dealt with her from the beginning of this mess. I already have new insurance through a different company. This is the ABSOLUTE WORST experience I've ever had with an insurance company. My son had an accident in February, so they decided to cancel him and his car. They didn't cancel his car (a Jeep), instead they canceled my trailer - which is my primary residence. When I called about it, they refused to reinstate it - therefore no insurance on my home. Then, since the policy had already renewed, they said they would be cancelling the Jeep in October. Since my bill amount dropped, I didn't think anything of it -- until I received a notice from the DMV in November that they cancelled my Truck (a Tacoma), and that there would be a $250 fine if I didn't send proof of insurance. I called immediately and told them they messed up AGAIN. They fixed it, sent me a temporary insurance card showing the Truck was insured from the requested dates, and they said they would forward the information to the DMV. Well, I got ANOTHER NOTICE from the DMV suspending my registration as of today 12/7/2022 because they NEVER sent the information over. Then, when I called today regarding getting reimbursement for a Tow that took place on the 5th, I was informed that they cancelled all my insurance policies effective 12/6/2022!!!! The notice I received said again that they were cancelling the Jeep. I was told that underwriting made the decision to cancel all policies because of my son (who has been off the policy for 6 months!!!!) But once again, NO INSURANCE on my Truck. Then, even though they cancelled my policies, I got an email yesterday stating they were taking an auto deduction of $281(more than double what I was paying monthly ($134) for the current payment due. They are VERY DISORGANIZED and have NO CLUE as to how to run an insurance office!!! I personally have had ZERO tickets or accidents in over 10 years. I ABSOLUTELY DO NOT recommend them!!!"
We responded:
"Alicia, we are so happy we could resolve your issues. We appreciate your patience with State Farm and we take full responsibility for this situation and are so happy that we could resolve it for you. We have a great team that is fully licensed and willing to go above and beyond for our customers however, due to the complexity of the scenario, I felt it necessary to personally reach out and find a resolution for you. Thanks again for your understanding."
Michelle C
November 6, 2022
1
out of
5
rating by Michelle C
"There were so many errors and lack of attention to detail when I had to use Nicole Williams State Farm. I was so disappointed and finally went to another State Farm agent, Ryan Peterson, who I highly recommend. I deal with the same person and Ryan is very professional. In all my communication with Nicole Williams, I only dealt with different staff members every time and they kept messing up the policies...one person mysteriously disappeared from the policy, they took days to return my call, and overall so much confusion. Very disappointed in the service."
We responded:
"Thank you for your review, Michelle. All feedback is important, and we’re sorry to hear that we didn’t meet your expectations. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please feel free to contact us to tell us more about your experience and how we can find a resolution for you."
sean rilea
August 5, 2022
5
out of
5
rating by sean rilea
"Knowledgeable and friendly staff, I recommend completely!"
We responded:
"Sean, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Reno."
P T
July 30, 2022
5
out of
5
rating by P T
"Fantastic agent and employees. Service is always impeccable and waits fair."
We responded:
"We love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
audrey wood
July 30, 2022
5
out of
5
rating by audrey wood
"Alyssa McDonald at State Farm is the sweetest more genuine agent I’ve ever dealt with. She was very kind, attentive, knowledgeable. I highly recommend her and the entire branch!"
We responded:
"Thank you, Audrey, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Alyssa, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"